21North Europ Assistance Sets Foot in Malaysia

Automotive technology solutions provider 21North has partnered with Europ Assistance Malaysia, a unit of worldwide assistance leader Europ Assistance Group, to launch the 21North Europ Assistance platform to empower vehicle owners, automotive dealers and workshops with a digitally powered pick up and drop facility.

The surging demand in India, Singapore and Indonesia since the onset of the pandemic is testament to the increased demand for vehicle needs. Leading original equipment manufacturers (OEMs) in these Southeast Asian countries have partnered with 21North Europ Assistance to provide contactless, safe and digital pick-up & drop facility in a cost efficient manner.

The launch makes Malaysia the third South East Asian market to have access to 21North  Europ Assistance’s services. 21North Europ Assistance has a fleet of over 9000 assistance providers, who have completed 4.5 million trips with a transaction value worth RM264 million (€55 million) annually. The platform’s development is also in line with the trend of rising IT spending in the automotive industry. According to the Future of Mobility report by Frost & Sullivan, such spending will increase from $38 billion in 2015 to over $168 billion in 2025.

Using 21North Europ Assistance, vehicle owners can get their vehicles serviced via the “Pick Up & Drop” digital solution, with booking easily initiated by scanning the QR Code on their vehicles.

Once the booking is confirmed, the nearest ambassador is assigned. He will reach the owner’s location while adhering to all safety protocols including social distancing, sanitization, usage of masks and gloves. Vehicle owners can easily track and monitor the status of the ongoing task digitally. They can also choose to pay online for a seamless contactless experience.

Automotive businesses have the opportunity to increase their revenue and customer loyalty in Malaysia through 21North Europ Assistance’s doorstep service.

Vehicle pick-up and drop services are expected to become the norm moving forward, as car owners want their vehicles to be professionally serviced in a convenient and safe manner with due consideration to COVID-19 standard operating procedures. Other features of the 21North Europ Assistance platform include test drives of new vehicles and rental purchases direct to the customer’s location — all done virtually.
The 21North Europ Assistance platform leverages location-based technology, real-time data, artificial intelligence and end-to-end connected communication, to deliver a fast, safe and innovative vehicle assistance service to clients and vehicle owners.

Currently, over 15 workshops and dealers across South East Asia have signed up for these services. The value add of pick-up and drop has assisted them in catering to increasing demand and staying ahead of competition.

21North Europ Assistance invites all to experience contactless, hassle-free and digitally powered safe solutions by reaching us at emberc@europ-assistance.my

To know more, you may also visit https://21north.world.     

Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories through its wide global network of 750,000 approved providers and 41 assistance centers. Our mission is to bring people or corporations from distress to relief – anytime, anywhere. We provide roadside assistance, travel assistance and insurance, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The vision of our 8,000 employees is to be the most reliable care company in the world.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers.

After initiating innovative solutions in the automotive space, 21North partnered with Europ Assistance in 2018. Aligned with Europ Assistance’s mission, “You live, We care”, 21North made strides to scale through state of the art technology platforms and an ambassador fleet that appropriately represents the clientele. The Pickup & Drop facility that was functional in a few cities in the beginning is now functional in 25 cities across 6 countries. Through an experienced and professional fleet committed to deliver responsibly, 21North is assisting automotive businesses of diverse nature to fulfil their pick-up & drop needs using elegant technology and zealous support. https://www.21north.world/

21North and Europ Assistance are on a path to expanding their offering across Asia and Europe to revolutionize the Automotive Assistance experience for the end customers together.