Ninja Van officially launches Ninja Chat for Shippers

Ninja Van, a tech-enabled express logistics company, has officially launched Ninja Chat for Shippers, the business version of its AI-powered social messaging system, that provides shipping customers with a suite of tools for the direct management and monitoring of deliveries and orders.

“As one of the first companies to use technology to modernise the parcel delivery process in Southeast Asia, we’ve built a reputation as being a game-changer in the logistics sector. The rollout of Ninja Chat is a natural progression for us, as we focus on using our technological capabilities to provide a newer and richer customer experience,“ said Tan Boxian, Ninja Van’s Co-founder and Chief Product Officer.

This follows the successful roll-out of the consumer version of Ninja Chat in late 2019, and is in line with Ninja Van’s commitment to provide hassle-free solutions to all users of its service. Ninja Chat for Shippers is now available in all of Ninja Van’s six operating markets across Southeast Asia, and supports multiple regional languages across several of the region’s preferred social messaging platforms - FB messenger, Telegram, Viber, Line, Whatsapp.

Users will be able to interact with Ninja Van through a social messaging app of their choice, and will gain access to enriched shipper notifications that enable them to track their orders at every step of the delivery process, manage their pickup reservations, and have a member of the shipper support team or their dedicated account manager attend directly to their queries through Ninja Chat’s chat function.

“Developing Ninja Chat in-house allows us to deeply integrate it into our system and at the same time, customise, predict and adapt solutions that address behaviours and challenges specific to our shipping customers. In doing so, we can now provide highly-personalized experiences at scale that mimic the quality and immediacy of face-to-face interactions,” said Shaun Chong, Ninja Van’s Co-founder and Chief Technology Officer.

Appendix 1
List of Ninja Chat features and services

Ninja Chat (consumer version)

Ninja Chat for Shippers

Enriched Consumer Notifications
Parcel to be picked up
Parcel picked up
Parcel en-route to delivery
Parcel delivery success
Parcel Live Tracker

Delivery Management
Track Orders
Reschedule failed delivery
Contactless delivery

Live Chat with Customer Service

Enriched Shipper Notifications
Driver dispatched for Pick-up

Pick-up Management
Create Pick-up Reservation
Reschedule/cancel Pick-up Reservation
View upcoming Pick-ups
Live pick up tracker (beta)

Live Chat with Shipper Support/ dedicated Account Managers (Pocket AM)
Shipper FAQs