SDAC-Ford Expands the Implementation of its Real-Time e-Service Appointment Booking

Sime Darby Auto ConneXion (SDAC) has taken another step towards delivering a seamless customer service experience through digitising its vehicle service appointments by expanding its online booking tool to be capable of managing and confirming service appointments in real-time via the Ford website.

The real-time e-Service appointment booking is currently available at seven (7) authorised Ford Service Centres in Peninsular Malaysia, Sabah and Sarawak – namely Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau.

“The expansion of the implementation for the real-time e-Service appointment booking will enable customers to immediately know the available vehicle service time slots at their chosen dealership. Delivering this added convenience is yet another demonstration of our commitment to providing a more seamless and digitised experience for our customers,” said Syed Ahmad Muzri Syed Faiz, Managing Director, Sime Darby Auto ConneXion.

“In the months to come, we will be looking at fully establishing this real-time e-Service appointment booking throughout our network of over 40 dealerships nationwide.” added Muzri.

Booking a service appointment online is simple. Customers would just need to visit  and click the ‘Book a Service’ tab, where they would then need to select their vehicle model, choose the state in which they are located in, and select their preferred service centre from a drop-down list. The available date and time slots will then be shown, and customers can schedule a service appointment up to one (1) month in advance.

Customers will then be asked to fill in their name, contact details and vehicle registration number. Once completed, a confirmation email of the appointment will be sent.

In addition to booking a service appointment online, customers can also schedule their service appointments by calling an authorised Ford Service Centre directly.

To book your real-time e-Service appointment booking for your Ford vehicle, visit

Video link here
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