UMW Toyota Motor operations to remain closed

UMW Toyota has announced that all Authorised Toyota and Lexus Dealers will temporarily cease its usual day-to-day operations but remain contactable to all customers during the “Movement Control Order” period. In light of the recent announcement on the extension from 1st April to 14th April 2020 of the Movement Control Order (MCO) by the Government, all Authorised Toyota and Lexus Dealers will remain closed.

Mr. Ravindran K, President, said “The safety of our employees, our stakeholders and all of our Customers is paramount to us. Based on direction from the government, despite the shutdown of our operations, we will continue to be available to our customers for any assistance they may require with regard to their Toyota and Lexus vehicles.”

Assembly Services Sdn. Bhd.’s manufacturing operations will also be suspended on 18 March onwards. At the moment, there are no plan for any specific manufacturing suspension outside Malaysia, resulting from the situation in Malaysia.

Also in compliance with the Government’s pro-active measures to contain any further transmission of the Covid-19 pandemic, UMW Toyota Motor has decided that the fourth and final round of Season 3’s Toyota Gazoo Racing Festival and Toyota Vios Challenge Championship scheduled to take place on 18-19 April 2020 at the Sepang International Circuit will be cancelled. Prior to the Government’s announcement, the Championship had been scheduled to proceed as a closed-event to the public.

“We are closely monitoring the situation and for the protection and safety of our staff and customers kept in mind, we will consider and make decisions guided by the direction from the Government,” said Akio Takeyama, Deputy Chairman.

However, the company reiterated that it continues to be contactable to all customers for any emergencies or enquiries during this period on its existing helplines as well as five additional helplines created for this period of time. Customers may contact the following numbers throughout the duration of the MCO.

General Enquiries and Assistance
*Monday - Friday, 8am – 7pm

1800-8-TOYOTA (869682)

Additional Hotlines
*Monday - Friday, 8am – 7pm

017-627 8962
016-869 6107
014-333 5380
016-633 2865
016-638 7678

24/7 Emergency Assistance


Customer Support Email

Additionally, it was announced that all vehicles purchased from UMW Toyota Motor or their Authorised Dealers with existing warranties that are valid and expiring during this period will enjoy a 30-day extension calculated from the last day of the MCO.
All service appointments scheduled during this MCO period will be rescheduled after the MCO is lifted and when operations resume.

UMW Toyota Motor encourages everyone to stay home, stay safe and to take care of one another. It assures all customers that support, where necessary, will be provided during this period.

For any further information or assistance, please contact Toyota FREEPHONE at 1800-8-TOYOTA (869682) or Lexus FREEPHONE at 1800-88-LEXUS (53987).