myTukar Announces Integration of CTOS Digital Solution for Increased Efficiency in Credit Decisioning

myTukar Sdn. Bhd. Malaysia’s fastest-growing digital used car platform recently announced the integration of CTOS Application and Decisioning Solution (CAD) into myTukar’s digital platform for increased efficiency in customers’ loan approvals, making it the first company from an automotive industry to rollout the digital solution.

CTOS Application and Decisioning helps corporates make credit decisions efficiently and accurately via automated analytics and insights. This will prove to be a large step in the right direction for myTukar, given it is currently building a financially inclusive used car financing system that rides on AI-driven lending metrics. This enables businesses to speed up credit application approvals at point of sales to drive exceptional customer experience, freeing businesses to concentrate on what matters - the personal touch of human interactions. Ultimately, this improves business turnaround time whilst maintaining a personal touch for customers who value it.

Jeffrey Ong, CEO of myTukar said, “This collaboration with CTOS is very timely as it is happening at the height of our business expansion in Malaysia. The scalable and customisable nature of CTOS Application and Decisioning allows us to make strategic decisions on automating the process versus personalised one-to-one customer service. We have seen immediate improvements to both business processes and performance using the new system in testing. The system provides access to superior data which can help us make better decisions instantly. This will shorten our processes which traditionally take two to three days to only 24 hours, which has become an expectation by customers in today’s fast-paced digital world. We are pleased to roll out the integration of CTOS Application and Decisioning into myTukar interface which ultimately supports our mission of making used car buying and selling simple, convenient, efficient and transparent.”

For more information on the CTOS Application and Decisioning integration, visit the interactive consumer website at or call 1800-22-5999 to speak to a product genius.