Allianz General revamps its panel of authorised repairers

Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is seeking PIAM Approved Repairers Scheme (PARS) workshops nationwide via open tender to join its panel of Allianz Authorised Repairers for the year 2023 and 2024.

The Allianz Authorised Repairers are an integral part of Allianz General’s Allianz Road Rangers 24-hour accident service, which has served over 330,000 customers since its launch in 2017 to August 2022. Allianz General previously revamped its panel workshops in 2020 and went on to engage 195 PARS workshops through an open tender process.

Allianz General Chief of Claims, Damian Williams said: “This exercise is about embracing the competitive and competent culture and reaffirming our commitment to delivering the best value-added services to our customers. So, we are looking for PARS-certified repairers that match our service expectations and can provide Accident and Roadside Assistance services and other value-added services to our customers.”

“Panel repairers play such an important role in our day-to-day operations but manoeuvring in the post-pandemic environment is challenging with workshops facing shortages of skilled labour, increase in labour cost and part prices. So we have taken all these into consideration in the current tender application exercise,” added Damian.

In addition to the revamp of panel repairers, Allianz General has also enhanced the SOPs to support and ensure panel repairers can stay profitable and remain resilient. 

Amongst others, the Company is introducing upfront payments for all repairs. Fifty percent of the total approved sum will be paid upon approval (includes initial approval and approval of supplementary reports, etc), followed by 25 percent paid (includes supplementary approval) and upon the Repairer’s update of repair progress at 50 percent, with the final 25 percent paid on the same day once relevant documentation is submitted.

“Our aim with the open tender exercise is to ensure PARS workshops a fair and transparent selection process and to provide equal opportunity for them to work and grow with us. At the same time, we want to provide reassurance and support workshops during these tough times by alleviating financial constraints with the introduction of upfront payments, which we hope will be a big help to them,” said Damian.

Allianz Road Ranger is a 24-hour accident service offered to all Allianz Motor Comprehensive policyholders to ensure that customers experience an easy, seamless journey when making an accident claim. The service includes a 24-Hours Helpline Assistance; the Allianz Road Ranger fleet (First Response Bike Brigade and Allianz Tow Truck); Claims Concierge Service; e-hailing Voucher; Claims Express Approval; and Vehicle Delivery.  

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